Frequently Asked Questions
Do you have Public Liability Insurance?
Yes, All Bounce Surrey has £5million public liability insurance. It is however important that you, the hirer, understand what this means. This insurance covers US, All Bounce Bouncy Castle Hire, against damage or injury caused by unsafe or improper set-up, or faulty equipment.
Will you deliver, set up and collect the bouncy castle?
Yes, it's all included in the price you were quoted.
What happens on the day of the hire?
Please ensure the area where the castle is being erected is clear of any debri, dog muck, childrens toys and there are no obstacles in our way.
We require side access to your garden if at home. We do NOT bring equipment through houses.
How much notice do I need to give you to place a booking?
You can book your bouncy castle at anytime however, we recommend that you book as early as possible to ensure you get the castle you want, on the day you want it. You will also get a faster response if you contact us by telephone. We do take last minute bookings if we have castles available.
Will my inflatable arrive on time?
Our delivery drivers have a delivery schedule which they adhere to strictly. Unfortunately, on occasion there may be unforeseen circumstances such as heavy traffic and road incidents. We have access to back-up equipment, vans and drivers available in case of severe emergencies. You can aid us by informing us of any temporary roadwork in or around your area that might cause added delays. Feel free to give us a call if our drivers are more than 15 minutes late and we will chase up what has caused the delay.
Where can you set up a bouncy castle?
If the castle is to be set up outside we can set it up on grass. We can set up in ALL indoor venues. We can not set up on astro/fake grass, pebbles, gravel, sand or soil. We will not set up any of our inflatable on a hard surface (ie. concrete, tarmac, block paving) due to the risk of it blowing over due to wind and not being able to anchor down into the ground.
We only set up in Private gardens with side access to their garden. We don't set up in Communal gardens.
Is there anything I need to provide when I hire a bouncy castle from All Bounce Surrey?
Members of staff will bring all the equipment needed with them. This will include the inflatable that you have hired, safety mats (where needed), sand bags and/or pegs to hold the castle down, extension leads, and an inflation fan. There must be access to a 240V mains power supply (general mains socket is fine) within 40 meters of the bouncy castle.
How does the bouncy castle stay up?
The bouncy castle stays up (inflated) with the aid of electric blowers, which stay on all the time the castle is in use.
How long does it take to set up and pack up the bouncy castle?
Set up times vary depending on location and size of castle but we aim for 15mins. Packing up all the equipment usually takes 20mins but again this can vary.
How much space do I need?
The space you need depends on the type of inflatable that you hire but as a general rule for bouncy castles you will need to allow a minimum of 5 feet at the front and rear of the castle and 2 feet either side. This is to allow easy access for the blower at the rear. We need a 3ft wide clear access to deliver most castles. Please make sure the area is clear of sharp objects, animal excrement, garden tools & furniture, rubbish and that the grass has been cut and is not too long. If you intend to have the inflatable set up inside a hall you will need to ensure that the ceiling height is at least 1ft higher than the top of the bouncy castle. Please note because of the size and weight of bouncy castles we cannot cope with a flight of steps, but one or two steps are doable and if someone is available to help it is easier.
We dont bring equipment through Houses for insurance purposes. We require side or back access to gardens.
How long do I get the castle and its accessories for?
We aim to deliver and collect at a time that suits you. We start delivering from 7am. Later collections can be arranged where possible. Delivery times may vary but we do try our best to deliver and collect at a time that suits you.
Can we keep bouncy castles overnight (after 8pm)?
Yes, although there is an additional cost and we would require the bouncy castle to be available for collection the following morning. We kindly ask that you inflate the castle before we arrive to dry any overnight dew. Any damage caused to any of our castles and accompanying accessories will be paid for in full by the hirer as well as loss of earnings whilst repair is taking place by a repairer of our choice. We do require that the location be well lit and secure. All Bounce Surrey reserve the right to refuse overnight hire at any time.
What is the age limit for a children's castle?
The upper age limit is 12 (also dependent on size), there is no lower limit. Children above 12 years will need an adult castle.
What happens in poor weather conditions?
Most of our castles come with rain/sun covers and can therefore still be used in light showery conditions. Should there be heavy rain or strong winds the inflatable should not be used. It is recommended that the maximum wind speed inflatables can be operated outdoors is 38km/h or Force 5 on the Beaufort Scale. We keep regular checks on current weather conditions and if we feel that there is likely to be heavy rain or extreme wind on the day of your hire, we might contact you before delivery to discuss with you to see if you wish to go ahead with your booking. If we end up setting your bouncy castle up then it'll have to be paid for and we are unable to offer any refunds for bad weather.If the weather is poor on the day of your booking and we cancel the hire for safety and insurance reasons we will try our best to book you the same castle (if available), or another one of the same size, if available, on another day of your choice.
What should we do if it rains heavily after you've left?
In heavy rain conditions or worse, please ask all children to exit the inflatable, please switch off the power and cover with the tarpaulins provided. Once the rain has stopped wipe the castle with a towel before allowing children on it again to avoid slipping accidents.
Do you hire outside all year round?
No we don't hire outside between November and March. But suggest clients call near the date and we can discuss the weather. But we don't book outside hires in the diary months in advance.
Where do you deliver?
See delivery section
How do I pay?
You can pay by cash and bank transfer to the driver on the day of hire before set up.
Is there a Minimum Spend?
We have a minimum spend of £85 plus delivery/collection depending on location.
What if I need to cancel?
We take a £25 non refundable deposit and booking and if you cancel then you would lose those funds.